Returns

As of March 1, all PPE, disinfectants, and Corona Virus-related products can’t be returned or refunded per our terms of service.u00a0 These orders are not cancellable with the manufacturers due to high demand.

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Returns are subject to our acceptance and approval.u00a0 If an item you received is not the item you ordered, is damaged, or incomplete (missing parts), or defective due to defects in manufacturing please notify is within 7 days by phone, fax, or email to request replacement or refund.u00a0 If you notify us after 7 days we may accept the return but you will be subject to a 25% restocking fee.u00a0 If you wish to return an item because it is no longer needed or wanted please contact us in 7 days and subject to our acceptance, we will issue an Return Merchandise Authorization, and you will be refunded minus 25% restocking fee.u00a0 Shipping fees are not refundable.

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Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 14 days from the date of purchase.

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Items must be returned in the condition in which they arrived and in their original packaging.u00a0 Before returning, you must first obtain a Return Merchandise Authorization code within the return period stated above.u00a0 A 25% restocking fee will apply to all returns that are not defective or fulfillment mistakes.

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Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.u00a0 Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory.u00a0 If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 25% restocking fee.

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Certain items are non-returnable.u00a0 Custom manufactured items, items requiring refrigeration during transport, any product exposed to blood and/or other body fluids that could be infectious or contagious.u00a0 Contact us if you have any questions about specific products.

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Certain items cannot be returned if opened or used.u00a0 Any items that could be potentially infectious or contagious after using cannot be returned.u00a0 For example, items such as wound care, skin products, incontinent briefs and underpads, needles and needle disposal, surgical blades, gloves, cannulas, thermometers, stethoscopes, and related items.